WHAT YOU NEED TO KNOW

BELOW IS EVERYTHING YOU NEED TO KNOW ABOUT YOUR UPCOMING APPOINTMENT

Parking
Arrival Slots
Changes/Cancellations
Oven Cleaning
Carpet Cleaning
Our Full T&C's
Emperor Oven, Carpet & Gutter Cleaning Logo

Parking

During your appointment, we will need access to our van, so we must be able to park outside your property or within reasonable view of your property unless otherwise discussed. If you live in a controlled parking area, permits or parking fees must be supplied by yourself. We are also unable to park in public car parks, as on occasion we have to leave our van unlocked.

Arrival Slots

As there is no way to know exactly how long each appointment will take, we work on an arrival time slot rather than specific times. This means you will have either an AM slot (ARRIVING BETWEEN 9:30am & 1PM) or you will have a PM slot (ARRIVING BETWEEN 1PM & 4:30pm). This means we will arrive at any time between these hours based on the slot you have booked and will require enough time to complete each job once we arrive.

PLEASE NOTE, ALTHOUGH YOUR CONFORMATION EMAIL MAY STATE WE WILL BE ARRIVING AT EITHER 9:30am or 1PM, THIS IS A LIMITATION OF OUR BOOKING SYSTEM AND DOES NOT MEAN THIS IS WHEN WE WILL BE ARRIVING.

Changes & Cancellations

Any changes to your booking must be made no later than 72 hours prior to the day of your appointment. (IE if your appointment is on Thursday, no changes can be made after 9:30am on the preceeding Monday)

Changes can include adding to or taking an item off of your booking, or rescheduling or cancelling your appointment.

Any changes made outside these terms, may result in the appoinmtent being fully chargeable. Accepting a quote and booking an appointment with us in whatever medium is deemed as an acceptance of these terms.

Oven Cleaning

Most importantly, if you have booked for an oven clean, this does not include your hob or extractor (these can be added seperatley), it is also your responsibility to ensure you have booked for the correct oven type. If you are unsure, please call us on 0800 999 1037 to clarify.

During your oven cleaning appointment we will be taking some aspects of the oven apart for a deeper clean. This includes the door being removed and glass taken apart where possible, the back plate and fan will be removed for degreasing. Removable parts will be placed in to a specialist heated tank on our van where stubborn grease can be emulsified.

Ovens, Hobs, Extractors & Microwaves must be in working order. All items must be fitted and we must be able to heat the oven and see all items working.

Carpet Cleaning

As all carpets and customers are different, we try and tailor each cleaning accordingly. We use several different methods, from dry powder (VLM) right through to hot water extraction (HWE). The process will differ once we have assessed your needs upon arrival. Below is an outline of our full process.

 

  • Carpet inspection to check for stains and damage
  • A thorough pre-vacuum (if booked for)
  • Pre-spray treatment is then put across the carpets and allowed to dwell
  • If required, our CRB brush is run across the carpets to break down soil in the carpet
  • Our wet extraction machine is then used to flush the remaining dirt from the carpet
  • We finally recommend opening up some windows to let the air flow gently dry your carpet

Carpet Repairs

All carpet repairs must speak to us first prior to booking on 0800 999 1037. We need to assess the damage and make sure you have what we need in order to carry out the correct repair for you.

More often than not, most repairs will end up with a patch replacing the damaged area. Whilst you may not always be able to see where a carpet has been patched, this service is classed as betterment and not an invisble repair.

To carry out a patch repair, we will require a piece of donor carpet to be supplied by you. This can be from an offcut you have left over or it can be taken from an inconspicuous area like a cupboard or from under furniture that you do not move around. Without this, we are unable to help and any appointments made without confirming spare carpet will be cancelled.

 

Please Read The Below

Please allow up to 3 hours for your appointment unless otherwise discussed in advance.
Payment can be made via cash or card on the day. We may allow a bank transfer, but this must be completed prior to us leaving the property, there are no exceptions to this.

Oven Cleaning:

During your oven cleaning appointment we will be taking some aspects of the oven apart for a deeper clean. This includes the door being removed and glass taken apart where possible, the back plate and fan will be removed for degreasing. Removable parts will be placed in to a specialist heated tank on our van where stubborn grease will be emulsified.

Carpet Cleaning:

  • Carpet inspection to check for stains and damage
  • A thorough pre-vacuum if requested
  • Pre-spray treatment is then put across the carpets and allowed to dwell
  • If required, our CRB brush is run across the carpets to break down soil in the carpet
  • Our wet extraction machine is then used to flush the remaining dirt from the carpet
  • We finally recommend opening up some windows to let the air flow gently dry your carpets
  • Stains and smell treatments can be applied upon request and are done so at an additional charge. We cannot guarantee any stains will be removed, but they will be chargeable either way.

Important information

By accepting an appointment with Emperor Oven & Carpet Cleaning you are accepting our terms and conditions highlighted below.

Cancellations:

Cancellations within 48 hour of the appointment time will be fully chargeable. And must be made via telephone on 0800 999 1037
We must be able to park outside your property and within eyesight of the front of your property. Parking permits must be provided by the customer when required.
We can not park in public car parks. This is to allow us to use our specialist equipment from our vans for cleaning removable oven parts. In the event we are unable to park or a permit can not be provided the appointment will not take place and the appointment will still be fully chargeable.
Ovens, Hobs, Extractors & Microwaves must be in working order. All items must be fitted and we must be able to heat the oven and see all items working.
Please insure you have booked for the correct oven type, you can check this via the following link:
Hobs, Extractors, Combi microwaves are all priced separate to the oven.
If you wish to add or remove items or make changes to the appointment this must be done prior to the appointment. You can not remove items at the time of the appointment.
We will require access to running water and electricity.
Carpets must be in a cleanable condition this means fitted down with grippers and not rolling or coming away from the walls.
Advanced stain removal & heavy dirt must be discussed in advance.
We do not move furniture and will work around items in the rooms the best we can, please ensure you have moved as much as possible from the floor in advance to allow us to clean the area.